I’ve had KLEBS over twice now to do work and both times they encountered unexpected problems. I was sweating that my bill was going to explode as they were trouble-shooting for a long time. Both times, they were able to fix what was wrong and honorably charged me what they had originally quoted. Nothing is cheap in Alaska and great customer service is hard to find. My wife and I were really pleased that they “ate” the extra time and charged us more than a fair price for their service. Get the Star Service Plan (now “KLEBS Care”) is my recommendation. We’ll use KLEBS for anything plumbing or heating related and will recommend them to our friends.