Service Dispatcher/Customer Service Representative
KLEBS Mechanical has an opening for a Service Dispatcher/Customer Service Representative (CSR). Prior experience in the service dispatch field in relation to the heating and plumbing industry is preferred. The Service Dispatcher/CSR is accountable for answering phones, talking with customers and potential clients, scheduling the appropriate crews for installation and service calls, and maintaining contact with staff in the field.
A summary of duties include:
- Coordinating response to dispatch requests for service and install customers.
- Coordinating the available manpower to fill service and install requests.
- Coordinate with accounting on collection of service and invoice information from customers and technicians.
- Maintaining the flow of communication between field personnel and on-site staff
- Forward customer problems to the appropriate supervisor or manager
- Processing of invoicing for payment
- Conduct marketing of planned service agreements and calling or mailing of PSA customers to schedule appointments
- Answering phones and directing calls for entire company
- Greeting customers and clients at main office and assisting them with company business
- Ensuring computerized customer records are up-to-date.
This position will be cross training with our purchase/receiving department to handle overflow of paperwork.
Must have a valid driver’s license, HS Diploma or GED, a fantastic enthusiasm for answering and making phone calls, and assisting potential customers.
Sage Service Operations experience a major plus.
Come join a fun and dynamic team that will allow you to grow and further your career!
Job Type: Full-time
Salary: $18.00 – $20.00 per hour
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Retirement plan
- Vision insurance
- 8 hour shift
- Day shift
- Monday to Friday
Ability to commute/relocate:
- Reliably commute or planning to relocate before starting work (Required)
- Customer service: 1 year (Preferred)
- Dispatching: 1 year (Preferred)
- Driver’s License (Required)