Service Dispatcher/Customer Service Representative

DATE POSTED: November 17, 2022

KLEBS Mechanical has an opening for a Service Dispatcher/Customer Service Representative (CSR). Prior experience in the service dispatch field in relation to the heating and plumbing industry is preferred. The Service Dispatcher/CSR is accountable for answering phones, talking with customers and potential clients, scheduling the appropriate crews for installation and service calls, and maintaining contact with staff in the field.

A summary of duties include:

  • Coordinating response to dispatch requests for service and install customers.
  • Coordinating the available manpower to fill service and install requests.
  • Coordinate with accounting on collection of service and invoice information from customers and technicians.
  • Maintaining the flow of communication between field personnel and on-site staff
  • Forward customer problems to the appropriate supervisor or manager
  • Processing of invoicing for payment
  • Conduct marketing of planned service agreements and calling or mailing of PSA customers to schedule appointments
  • Answering phones and directing calls for entire company
  • Greeting customers and clients at main office and assisting them with company business
  • Ensuring computerized customer records are up-to-date.

This position will be cross training with our purchase/receiving department to handle overflow of paperwork.

Must have a valid driver’s license, HS Diploma or GED, a fantastic enthusiasm for answering and making phone calls, and assisting potential customers.

Sage Service Operations experience a major plus.

Come join a fun and dynamic team that will allow you to grow and further your career!

Job Type: Full-time

Salary: $18.00 – $20.00 per hour


  • 401(k)
  • Dental insurance
  • Employee discount
  • Health insurance
  • Paid time off
  • Retirement plan
  • Vision insurance


  • 8 hour shift
  • Day shift
  • Monday to Friday

Ability to commute/relocate:

  • Reliably commute or planning to relocate before starting work (Required)


  • Customer service: 1 year (Preferred)
  • Dispatching: 1 year (Preferred)


  • Driver’s License (Required)